FREQUENTLY ASKED QUESTIONS

ORDERING FAQ

How do I order?
1. Direct online transfer / Bank in
Name: Pest Shoppe Sdn Bhd
Bank: RHB
Account No: 26251300003356

Please send us confirmation of payment to pestshoppe@outlook.com or Whatsapps us at 010 – 9002231 so we can send out your order as soon as possible. If we do not receive your proof of payment within 24 hour​s,​ your order will be cancelled.

2. PAYPAL

Do I have to open an account to purchase products?
No.

What payment methods do you accept?
We accept the following payment methods –
online banking (RHB) , direct bank transfer via ATM cash deposit machine and PayPal.

What if the product that I want is not on your website?
Ask Us!! We will do our best to source the products that you need. If you don’t see what you need, we’ll source it. Want more than one item and need a better price? Just ask!

Where’s my confirmation email?
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from customerservice@pestshoppe.com

SHIPPING FAQ

How much is the shipping fee?
Shipping fees based on size and weight.

Do we ship overseas?
We only ship in Malaysia for the moment.

How long will delivery take?
Allow 2-5 business days for delivery depending upon where you are located in Malaysia. Please note this is just an estimate and we can not be held responsible for delays with Couriers Service once the package is out of our hands.

Who are your logistics partners?
We only use AirPak Express and Poslaju only.

Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Can I pick up my item from you?
Yes, we offer local pick up. The pick up location is Pest Shoppe Sdn Bhd. No. 11A, Jln Opera K U2/K Taman TTDI Jaya 40150 Shah Alam, Selangor. Please call us on 03-78597522/010 – 9002231 or email customerservice@pestshoppe.com after your purchase to arrange a suitable time. Pick up hours are strictly between 10am – 6pm Monday – Saturday ONLY.

How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse and dispatch department. The items are packaged enclosed safely in a satchel or a box with your personal invoice. Your package is collected from us by our couriers. We will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number/consignment note number.

How can I track my order?
Once transaction is done an email will be sent to you with your tracking number.

How will I know that my payment went through successfully?
An email will be sent to you once transaction is done. Please ensure that if you choose to complete the payment via direct bank transfer and online banking, do email us the copy of the transaction slip at customerservice@pestshoppe.com or Whatsapps to 010 – 9002231.

What happens if my items get lost in the mail?
The first thing to do is contact the courier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the courier, we will lodge an enquiry from our end. Please contact customerservice@pestshoppe.com if you have any queries on this.

What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes as they may not fit in just one. Please contact our Customer Service Department on customerservice@pestshoppe.com to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.

What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact our Customer Service Department at customerservice@pestshoppe.com straight away and we will arrange for the correct item to be sent to you.

RETURNS FAQ

Do you accept returns?
We will accept returns for faulty or damaged items only. We do not refund for exchange of other products. We will not refund the Delivery Fee where the products have been delivered to you.

What if a product is damaged on delivery?
You must check any products delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product and notify us on customerservice@pestshoppe.com. If you notice damage to a product after delivery, or if it has been incorrectly shipped, you should notify us as soon as possible. Upon return of faulty goods, our returns department will assess and forward on to the manufacturer. If the item is being repaired, we will inform by email the estimated date of completion. The repaired item will then be posted back to you free of charge. If the item is being refunded, we will process this as usual, ensuring to have your refund as quickly as possible after assessment.

How will my refund be processed?
Method of refund will be in the same format as payment was made. Online banking (RHB) and direct bank transfer via ATM cash deposit machine. If you would like to ask further, write us an email or contact our customer hotline service.