How much is the shipping fee?
Shipping fees based on size and weight.
Do we ship overseas?
We only ship in Malaysia for the moment.
How long will delivery take?
Allow 2-5 business days for delivery depending upon where you are located in Malaysia. Please note this is just an estimate and we can not be held responsible for delays with Couriers Service once the package is out of our hands.
Who are your logistics partners?
We only use AirPak Express and Poslaju only.
Can you deliver to my work address?
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.
Can I pick up my item from you?
Yes, we offer local pick up. The pick up location is Pest Shoppe Sdn Bhd. No. 11A, Jln Opera K U2/K Taman TTDI Jaya 40150 Shah Alam, Selangor. Please call us on 03-78597522/010 – 9002231 or email firstname.lastname@example.org after your purchase to arrange a suitable time. Pick up hours are strictly between 10am – 6pm Monday – Saturday ONLY.
How do I know my order is shipped?
Once your order is confirmed by email it is processed by our warehouse and dispatch department. The items are packaged enclosed safely in a satchel or a box with your personal invoice. Your package is collected from us by our couriers. We will email you a shipping confirmation email containing what you ordered, where it is going to as well as the tracking number/consignment note number.
How can I track my order?
Once transaction is done an email will be sent to you with your tracking number.
How will I know that my payment went through successfully?
An email will be sent to you once transaction is done. Please ensure that if you choose to complete the payment via direct bank transfer and online banking, do email us the copy of the transaction slip at email@example.com or Whatsapps to 010 – 9002231.
What happens if my items get lost in the mail?
The first thing to do is contact the courier your order was sent with and quote your tracking number that was sent to you in your confirmation email. If your items are unable to be located by the courier, we will lodge an enquiry from our end. Please contact firstname.lastname@example.org if you have any queries on this.
What happens if an item is missing from my order?
Sometimes, orders can be sent in multiple satchels/boxes as they may not fit in just one. Please contact our Customer Service Department on email@example.com to check if this is the case. If in the rare chance we have missed an item off your order we will arrange to have a replacement sent straight away.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact our Customer Service Department at firstname.lastname@example.org straight away and we will arrange for the correct item to be sent to you.